Home Health & Hospice Care complies with applicable federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of race, color, national origin, religion, sex, disability or age with regard to admission, access to treatment or employment.
Home Health & Hospice Care provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic formats, other formats); and free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need these services, contact the Human Resources Department.
If you believe that Home Health & Hospice Care has failed to provide these services or discriminated in any other way, you may file a grievance in person or by mail, fax or email by using the contact information listed below. If you need help filing a grievance, contact our Human Resources Department and our Civil Rights/Section 1557 Coordinator is available to help: Phone: (603) 689-2934; Fax (603) 423-9387; 7 Executive Park Drive, Merrimack, NH 03054.
It is the law for Home Health & Hospice Care not to retaliate against anyone who opposes discrimination, files a grievance or participates in the investigation of a grievance.
Grievances must be submitted to Home Health & Hospice Care within 60 days of the date you become aware of the possible discriminatory action, and must state the problem and the solution sought. We will issue a written decision on the grievance based on a preponderance of evidence no later than 30 days after its filing, including a notice of your right to pursue further administrative or legal action. You may also file an appeal of our decision in writing to our President/CEO within 15 days. Once an appeal is received a written response will be issued within 30 days.
The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by using any of the following methods:
• Submit electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
• Write to U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F. HHH Building Washington, D.C. 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
• Call 1-800-368-1019 (toll free) or 1-800-537-7697 (TDD).