Community Hospice House Visitor Policy
This is the Current Visitor Policy at the Community Hospice House effective 12/2/2020. Due to the current surge in positive cases in New Hampshire, this policy will be reviewed daily and is subject to change.
Thank you for choosing Home Health and Hospice to care for your loved one. As you know, delivering care during these strange and unprecedented times presents particular challenges. At the Community Hospice House (CHH), as in all healthcare environments, we must balance the safety of our staff with the ability to care for patients who have or may have been exposed to Covid -19. In an effort to keep our staff safe, as well as other residents and visitors at the Community Hospice House, we have implemented the following guidelines to make it possible for you to safely visit your loved one:
- Please enter through the front door to be screened. Any visitor who currently has respiratory symptoms such as cough, shortness of breath, muscle aches, sore throat and/or fever >100.00, or other illness symptoms, will not be allowed to visit. We would like to suggest you contact your PCP for COVID testing. You must be 10 days since beginning of symptoms and at least 72 hours since resolution of fever without fever-reducing medications, with improvement in symptoms before being allowed entrance to the CHH.
- NH residents or out-of-state visitors traveling to/from areas outside of New England (Vermont, Maine, Massachusetts, Connecticut, or Rhode Island) need to self-quarantine for the first 14 days before visiting the hospice house or Quarantine for 7 days with a negative PCR test on day 7 or later. Visitors must bring a copy of the negative PCR in order to be allowed entry.
- We do have the capability of offering “virtual visits”. Please call 603-595-5688 between the hours of 10am-8pm and ask to be assisted with a virtual visit.
- For those without any risk factors, visits can be conducted between 10:00 am and 8:00 pm. We ask that you choose no more than 4 people who will be allowed these visits during your loved ones stay with us, with a maximum of 2 people visiting at any one time. Patients who are Covid infectious will be allowed to designate only 2 visitors who will be trained by staff on appropriate PPE use.
- All visitors will be asked to wear a surgical mask at all times and use hand sanitizer.
- All visitors should remain in their loved ones room (or on the patio if desired and possible) for the duration of the visit. Visitors are not allowed in the common areas, including the bathrooms, so please plan accordingly.
- Thank you again for your patience and for choosing us to care for your loved one.
- As your loved one reaches the final stages of his/her end-of –life process, a staff member will notify the designated decision- maker. Two visitors of the designated 4 will be welcome to visit at that time if so desired. Please note that our staff are excellent at what they do, but every individual is different, as is every illness, and it is not always possible to predict when someone is imminent.
If you have any questions about the visitor policy, or would like assistance with a visit, please call (603) 595-5688 and ask to speak with the Social Worker.