Complaint Procedure

All complaints regarding “Patients’ Rights” contained in State of New Hampshire RSA Section 151:21-b should be directed to the Clinical Manager of HHHC by calling 1-800-887-5972 between the hours of 8:o0 a.m. and 5:00 p.m. Monday through Friday. You may also submit a written complaint to Director of Quality, Home Health & Hospice Care, 7 Executive Park Drive, Merrimack, NH 03054, or you may call (603) 882-2941. Most problems can be solved at this level. You may also notify the Administrator listed on the back cover of this booklet by phone or in writing. If you remain dissatisfied, please contact:

Persons 60 Year of Age or Older:

Bureau of Elderly and Adult Services
129 Pleasant St., Concord, NH 03301
603-271-9203 or 1-800-852-3345 ext. 4680

Office of the Ombudsman
NH Department of Health and Human Services
129 Pleasant St., Concord, NH 03301
603-271-6941 or 1-800-852-3345 ext. 6941
Hours of Operation:
Monday-Friday, 8:00 a.m. to 4:30 p.m.

MEDICARE HOTLINE
1-800-MEDICARE (1-800-633-4227)

Persons Under 60 Years of Age:

Department of Health and Human Services, Office of Operations Support, Health Facilities Adminstration-Licensing
129 Pleasant St., Concord, NH 03301
1-800-852-3345 ext. 9499 or 603-271-9499
TTY/TDD 1-800-735-2964
Fax: 603-271-4968
Hours of Operation:
Monday-Friday, 8:00 a.m. to 4:00 p.m.

You may also contact the state’s toll-free home health care phone at 1-800-621-6232 which operates from 9:00 a.m. to 4:00 p.m. Monday through Friday (except holidays). If the voicemail answers, please leave a message and your call will be returned. The purpose of this phone is to receive complaints or questions about local home health agencies and to make complaints concerning the implementation of advance directive requirements.